Sales Floor Associate Team Member
20 - 30 hours a week
We have an opportunity to join our team as a Sale Floor Associate to play a crucial role in ensuring a pleasant shopping experience for customers while contributing to the store's overall success.
- Customer Service: Provide exceptional customer service by greeting and assisting customers, answering their questions, and offering product recommendations.
- Product Knowledge: Possess a good understanding of quilting fabrics, patterns, and supplies to assist customers in finding the right products.
- Sales: Actively engage in selling quilting materials, fabrics, notions, and other related products. Process transactions accurately and efficiently.
- Fabric Cutting: Measure and cut fabrics according to customer specifications, ensuring accuracy and precision.
- Inventory Management: Assist in inventory management tasks, including restocking shelves, conducting inventory counts, and reporting low-stock items.
- Customer Assistance: Help customers with quilting-related inquiries, offer quilting tips, and provide guidance on fabric selection and quilting techniques.
- Cash Handling: Operate cash registers, handle cash, credit card transactions, and maintain cash drawer accuracy.
- Problem Resolution: Address customer concerns and resolve any issues that may arise during their shopping experience.
- Store Policies: Familiarize customers with store policies, including return and exchange procedures, as well as any ongoing promotions or sales.
- Cleaning and Maintenance: Keep the sales floor and cutting area clean and organized. Ensure that quilting equipment is well-maintained.
- Team Collaboration: Work collaboratively with other team members to create a positive and productive store environment.
- Upselling: Suggest additional products or services that complement customers' purchases, such as quilting accessories or workshops.
30 hours a week (occasionally weekends)
- Receive, record, restock floor with inventory
- Oversee inventory and order additional products and supplies when needed
- Fulfill and ship online and phone orders
- Communicate with and help customers through email, phone and online communications
- Resolve customer complaints or grievances
- Carrying out directives given by store owner
- Assist in merchandise displaying to maximize purchasing appeal
- Assist taking in sewing machines for cleaning and repairs
- Assist taking in quilt tops for long-arm quilting services
- Assist on-floor associates when needed- wait on customers, cut fabric, fold kits, checkout, organize and clean
- Excellent organizational skills
- Self-directed and motivated
- Time-management skills
- Detail oriented
- Working knowledge of word processor, database and spreadsheet software
- Ability to perform moderate to heavy lifting
- Great written and verbal communication
- Problem-solving skills to come up with ways to improve overall efficiency and overcome inventory problems