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Sales Floor Associate Team Member

20 - 30 hours a week

We have an opportunity to join our team as a Sale Floor Associate to play a crucial role in ensuring a pleasant shopping experience for customers while contributing to the store's overall success.

Job description:

• Customer Service: Provide exceptional customer service by greeting and assisting customers, answering their questions, and offering product recommendations.
• Product Knowledge: Possess a good understanding of quilting fabrics, patterns, and supplies to assist customers in finding the right products.
• Sales: Actively engage in selling quilting materials, fabrics, notions, and other related products. Process transactions accurately and efficiently.
• Fabric Cutting: Measure and cut fabrics according to customer specifications, ensuring accuracy and precision.
• Inventory Management: Assist in inventory management tasks, including restocking shelves, conducting inventory counts, and reporting low-stock items.
• Customer Assistance: Help customers with quilting-related inquiries, offer quilting tips, and provide guidance on fabric selection and quilting techniques.
• Cash Handling: Operate cash registers, handle cash, credit card transactions, and maintain cash drawer accuracy.
• Problem Resolution: Address customer concerns and resolve any issues that may arise during their shopping experience.
• Store Policies: Familiarize customers with store policies, including return and exchange procedures, as well as any ongoing promotions or sales.
• Cleaning and Maintenance: Keep the sales floor and cutting area clean and organized. Ensure that quilting equipment is well-maintained.
• Team Collaboration: Work collaboratively with other team members to create a positive and productive store environment.
• Upselling: Suggest additional products or services that complement customers' purchases, such as quilting accessories or workshops.